Frequently Asked Questions

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping: 5–7 business days. Expedited shipping: 2–3 business days (where available).

Orders & Production

Q: How long does shipping take?
A: Standard shipping: 5–7 business days. Expedited shipping: 2–3 business days (where available).

Q: Can I change or cancel my order?
A: If your order has not yet been processed, please contact us as soon as possible and we’ll do our best to help.

Returns & Cancellations

Q: What if my item arrives damaged?
A: If your package or necklace arrives damaged, please contact us with clear photos of the issue. We will offer a replacement or a full refund.

Q: Do you accept returns for other reasons?
A: As our items are made to order, we only accept returns or refunds for damaged or defective items.

Product Information

Q: What materials are used?
A: Our necklaces are crafted from high-quality stainless steel, finished with 14k or 18k gold plating, and embellished with cubic zirconia crystals.

Q: Is the necklace adjustable?
A: Yes, the chain is adjustable from 18” to 22”.

Contact

Q: How can I contact you?
A: You can reach us anytime via our Contact page. We’re happy to help.